Frequently Asked Questions (FAQ)
The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us using the Contact Form.
- What payment options do I have on your website?
- Why has my payment failed?
- Do you support cash on delivery?
- Do you ship all over india?
- How long will our products take to arrive?
- Do you ship discreetly? Does the outer packaging reveal any of its content?
- Where do you send the products from?
ABOUT TRACKING YOUR ORDERS
- Can i track my products once they are shipped?
- Where can i track my package after ordering from your website?
ABOUT YOUR PRIVACY
- Will my billing details reveal any information about your website?
- Will the outer packaging reveal any information about its content?
- What do you do with my email address?
ABOUT RETURNS & REFUNDS
- A We offer the following payment options: Debit & Credit Cards, Paypal and Bank Payments. For more information about these payment methods click here: Payment methods.
- A There can be several reasons for a payment failure. Read this information very carefully as this is very important to make a successful payment:
- Due to RBI policy, to use your Indian credit or debit card online you’ll need to register for a 3D secure code service.
- In some occasions your Credit Card issuer may have set your credit limits too low by default. You should contact your bank to inform about your credit limit in case of a declined payment after you have verified that your Credit Card is registered for 3D security. Also check your funds in case of a Debit Card.
- You should allow 3rd party cookies and 3rd party redirections for your browsers as this is a mandatory requirement for these transactions to be processed.
- Technical failures are unfortunately inherent to Credit and Debit Card usage. We recommend that you attempt to make a payment several times, use a different card if possible, or try one of our alternative payment options.
- A We are very sorry! Unfortunately we do NOT support Cash on Delivery yet. We are working hard at making this possible in the future.
- A Yes, we ship all over India. If there is a road available, we can get your package there.
- A All products are shipped within two (2) working days after we receive your payment. The delivery time depends on the courier your shipment is being sent with. For all “Fast Delivery” products, you shall receive your product within 3-5 business days. All other orders will be received within 10 - 15 business days.
* Please understand this is an estimate. The exact delivery time is beyond our control and is dependent on the courier company
- A We ship very discreetly. We take your privacy very seriously. All your purchased products shall arrive in discreet packages without any sign of adult related content. Click here to see an example of our packages: example packages.
- A Depending on your chosen products, they can either come from India or Hong Kong. Regardless of where they come from , there will be no differences in our billing policy.
- A Yes, of course you can track your parcel during its route to your delivery address. We want you to be well informed and feel comfortable after placing the order. Tracking Codes are given right after shipping but will only work 2-3 working days after being given.
- A You can check the shipment process on this page. You can do this by filling in your tracking number that you have received from us in the shipment confirmation email. Please note that this tracking number will become active after 2-3 working days.
- A NO, Credit Card (and other) statements for purchases made shall read : IIICompanies. In no way there will be any relation mentioned to the content of your order.
- A NO, all your purchased products shall arrive in discreet packages without any sign of adult related content. Click here to see an example: example packages
- A Your e-mail address is safe with us. We will never give a way or sell your e-mail address to any other company or individual. Your e-mail address will be used only for processing your orders and informing you of our latest updates and news when you so desire. Also, we take the necessary safety measures to keep our e-mail database safe from individuals and companies trying to obtain illegal access to it.
ABOUT RETURNS & REFUNDS
- A YES, we have a fair return & refund policy. Our goal is to keep our customers satisfied and happy. Click here for more information about our return & refund policy.